Cancellation Policy

We understand that plans change, and we try to make cancelling an order with Kavonirax as simple as possible.

​

Cancelling Before Dispatch

​

If you need to cancel your order, please contact us as soon as possible at info@kavonirax.com with your order number. If your order has not been dispatched yet, we will cancel it and refund you in full to your original payment method.

​

Cancelling After Dispatch

​

If your order has already been dispatched when you ask to cancel, we may not be able to stop the delivery. In that case you can still cancel under your 14-day right to cancel once the parcel arrives, as explained in our Refund and Returns policy, as long as the items are unused and in their original condition.

​

Changing An Order

​

If you would like to change an item, a size or your delivery address after ordering, please contact us straight away at info@kavonirax.com. We will do our best to help, but we cannot promise changes once an order is being processed or has been dispatched.

​

Cancellations by Us

​

In rare cases we may need to cancel an order ourselves, for example because an item is out of stock, because of a pricing error or because we suspect fraud. If this happens, we will tell you as soon as possible and refund anything you have paid in full.

​

Contact Us

​

To cancel or change an order, email us at info@kavonirax.com.

​